Cal Poly Administration and Finance Performance Metrics
The mission of Administration and Finance is to provide high quality, efficient support and planning services as an integral part of the campus community in support of student learning. Our goal is to deliver our services in a manner that is consistent with our mission and that applies our principles of trust, respect, communication, integrity, commitment, empowerment, innovation and creativity, collaboration, equity, and results. Communicating these expectations to those working within the division of Administration and Finance is a priority and establishes a standard for performance. People in Administration and Finance were surveyed to determine their knowledge of the principles and whether they applied them to their everyday jobs. Approximately 92% of the respondents were aware of the principles and 55% said that the principles affect their behavior in the workplace.
During the division's annual planning meeting metrics are incorporated into the establishment of operating goals and targets for the coming year. Linking budget and targets to outcomes and performance is one way to assess the success of an organization.
Some areas within Administration and Finance lend themselves more readily to performance metrics than others. An area such as Facilities Planning which oversees construction projects over $600,000 has performance expectations related to budget and schedule. However the flow and type of projects are not consistent over time and may vary from $750 million in one year to less than $20 million in another making this information somewhat less valuable. Examples of those areas where service levels can be measured are included below.